Sudo Software & E-Commerce Co., Ltd. ("Sudo", "we", "us", or "our") respects your privacy and the right to informational self-determination of every visitor. This document constitutes our Cookie Policy and European Data Protection Notice, established in strict compliance with the European Union General Data Protection Regulation (EU GDPR 2016/679), the ePrivacy Directive (2002/58/EC), the Swiss Federal Act on Data Protection (Swiss FADP / revDSG 2023), and Vietnam’s Decree 13/2023/ND-CP.
1. Data controller
The legal entity responsible for controlling and processing data collected via this website is:
- Legal Entity: Sudo Software & E-Commerce Co., Ltd.
- D-U-N-S® Number: 55-678-2017 | Company Registration No.: 0107082414
- European Office (Switzerland): Dorfstrasse 14, 8956 Killwangen, Aargau, Switzerland
- Vietnam Headquarters: 3rd Floor - Dolphin Plaza (Tower 3-4), 6 Nguyen Hoang St., Tu Liem, Hanoi & 19 Co Van, Dong Anh, Hanoi, Vietnam
- Data Protection Contact (DPO / Privacy Team): info@sudo.vn | Switzerland & WhatsApp: +41 77 530 43 73 | Global Hotline: +84 989 022 022
2. What are cookies and scope of technologies used
Cookies are small text files containing a string of characters stored on your browser or hardware device when you visit sudo.vn. Cookies enable our web servers to recognize your device, maintain secure authenticated sessions, remember language preferences, and analyze interaction performance.
In addition to standard HTTP cookies, we may utilize similar local storage technologies including Web Storage (localStorage, sessionStorage), Tracking Pixels, and Web Beacons. All such technologies are collectively referred to as "Cookies" throughout this Policy.
3. Categories of cookies used on our website
Sudo categorizes Cookies into four (04) distinct functional groups. Except for "Strictly Necessary Cookies," all other Cookie categories are deactivated by default and are only enabled upon your explicit, affirmative consent (Opt-in Consent):
3.1. Strictly necessary cookies
These Cookies are essential for the website to operate securely, validate security tokens (CSRF protection), balance server traffic loads, and store your privacy consent preferences. Without these Cookies, core website functionality cannot be provided.
Legal Basis: Sudo’s legitimate interest (Article 6(1)(f) EU GDPR & Article 31 Swiss FADP) in ensuring IT infrastructure security and service stability.
3.2. Preference & functional cookies
These Cookies allow the website to remember your personalized settings — such as your selected interface language (English / Vietnamese) or dismissed notification banners — delivering a seamless user experience across subsequent visits.
Legal Basis: Your affirmative opt-in consent (Article 6(1)(a) EU GDPR).
3.3. Analytics & performance cookies
These Cookies collect aggregated telemetry on how visitors interact with our website (most visited pages, session duration, bounce rates, and Core Web Vitals page speed metrics). All analytics data undergoes IP Anonymization prior to processing to prevent the identification of any specific individual.
Legal Basis: User opt-in consent pursuant to the ePrivacy Directive, EU GDPR, and Swiss FADP.
3.4. Marketing & targeting cookies
Set through our authorized advertising and B2B network partners (such as Google Ads, LinkedIn Insight Tag, or Meta Pixel). These partners may use Cookies to measure campaign effectiveness and display relevant information regarding Sudo’s enterprise software and digital solutions across other platforms. Sudo never sells your personal information to any third party.
Legal Basis: Explicit and voluntary opt-in consent (Article 6(1)(a) EU GDPR).
4. Detailed schedule of active cookies
| Cookie Name | Provider | Purpose | Retention Period | Category |
|---|---|---|---|---|
| sudo_session | sudo.vn | Maintains active user session state and prevents Cross-Site Request Forgery (CSRF token) | Session | Necessary |
| cookie_consent | sudo.vn | Stores the user’s Cookie opt-in / opt-out consent preferences | 12 months | Necessary |
| sudo_lang | sudo.vn | Remembers the user’s selected interface language (en, vi) | 06 months | Functional |
| _ga, _ga_* | Google Ireland / LLC (GA4) | Measures aggregated traffic and user interaction metrics (with IP anonymization enabled) | 02 years / 24 hours | Analytics |
| _fbp | Meta Platforms Ireland Ltd | Measures B2B campaign attribution and ad delivery performance | 03 months | Marketing |
5. Your rights under the EU GDPR and Swiss FADP
If you are a resident of or located within the European Union (EU), the European Economic Area (EEA), the United Kingdom, or Switzerland, you are entitled to comprehensive statutory data protection rights:
- Right of Access (Article 15 GDPR & Article 25 Swiss FADP): Request confirmation as to whether your personal data is being processed and obtain a copy of the relevant data.
- Right to Rectification (Article 16 GDPR & Article 32 Swiss FADP): Request immediate correction or completion of inaccurate or incomplete personal data.
- Right to Erasure / "Right to be Forgotten" (Article 17 GDPR): Request permanent deletion of personal data collected via our website when there is no longer a valid legal basis for retention.
- Right to Restriction of Processing (Article 18 GDPR): Request temporary suspension of data processing in the event of disputes over data accuracy or lawfulness.
- Right to Data Portability (Article 20 GDPR & Article 28 Swiss FADP): Receive your personal data in a structured, commonly used, and machine-readable format.
- Right to Object (Article 21 GDPR): Object to data processing conducted for direct marketing or based on legitimate interests.
- Right to Withdraw Consent (Article 7(3) GDPR): Revoke your Cookie consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.
6. Cross-border international data transfers
Because Sudo operates our European office in Switzerland and core R&D engineering centers in Vietnam, technical data generated via our website may be processed on servers located outside the EU/EEA.
For visitors from the EU/EEA and Switzerland, Sudo ensures that all cross-border data transfers are protected by legally recognized safeguards approved by the European Commission and the Swiss Federal Council:
- Execution of the European Commission’s Standard Contractual Clauses (SCCs) pursuant to Implementing Decision (EU) 2021/914.
- Implementation of supplementary Technical and Organizational Measures (end-to-end TLS 1.3 encryption in transit, AES-256 encryption at rest, IP anonymization, and strict Least-Privilege access control).
- For Swiss operations: Full adherence to the Swiss FADP and the mutual adequacy framework recognized between Switzerland and the European Union.
7. How to manage, reject, and delete cookies
You retain full control over how Cookies are deployed on your device:
7.1. Via Sudo’s Cookie Consent Banner
When visiting our website from Europe, Switzerland, or internationally, our Cookie Consent Banner allows you to: "Accept All", "Reject All" (excluding Strictly Necessary Cookies), or "Customize Preferences" by individual category at any time.
7.2. Directly via your web browser settings
All modern web browsers allow you to inspect, manage, block, or delete stored Cookies. You may refer to the official instructions for your browser below:
- Manage cookies in Google Chrome
- Manage cookies in Mozilla Firefox
- Manage cookies in Apple Safari
- Manage cookies in Microsoft Edge
Note: Blocking Strictly Necessary Cookies via browser-level overrides may prevent certain interactive forms or language preferences on Sudo’s website from functioning properly.
8. Supervisory authorities and right to lodge a complaint
If you believe our data processing infringes applicable data protection laws, we encourage you to contact Sudo’s Legal & Privacy Team directly for immediate resolution. You also have the statutory right to lodge a complaint with the competent supervisory authority:
- In Switzerland: Federal Data Protection and Information Commissioner (FDPIC / EDÖB) — Feldeggweg 1, CH-3003 Bern, Switzerland (www.edoeb.admin.ch).
- In the European Union (EU/EEA): The national Data Protection Authority (DPA) in the EU Member State of your habitual residence, place of work, or place of the alleged infringement (List of EDPB Member Authorities).
9. Policy updates and contact information
This Policy may be updated periodically to reflect changes in web technologies or international regulatory frameworks. Any updates will be published directly on this page with the latest effective date.
For any privacy rights requests or questions regarding our Cookie & GDPR Policy, please contact:
SUDO SOFTWARE & E-COMMERCE CO., LTD.
Dedicated Data Protection Email: info@sudo.vn (Subject line: [Data Protection / GDPR Inquiry])
European Office (Switzerland): Dorfstrasse 14, 8956 Killwangen, Aargau, Switzerland
Vietnam Headquarters: 3rd Floor - Dolphin Plaza (Tower 3-4), 6 Nguyen Hoang St., Tu Liem, Hanoi & 19 Co Van, Dong Anh, Hanoi, Vietnam
Switzerland & WhatsApp: +41 77 530 43 73 | Global Hotline: +84 989 022 022
Last updated: 22 October 2026
