Privacy Policy

Sudo E-commerce Trading Company Limited understands that customers, visitors, users, and others who access or use websites owned or operated by us value their privacy.

Please read the following privacy policy to understand the commitments we make to respect and protect your rights.

The privacy policy will explain how we collect, use, and (in some cases) disclose your personal information. The policy will also explain the steps we take to secure customers' personal information. Finally, the privacy policy will explain your choices regarding the collection, use, and disclosure of your personal information.

This privacy information policy is integrated and inseparable from the terms and conditions of use according to our policies posted on this website. When you access and use this website (including registering for online services), we understand that you agree to the content of this privacy policy and other related policies on this website.

Users are advised to regularly check for updates to this privacy policy.

Article 1: Purpose and Scope of Collection

The data collection on Sudo primarily includes: email, phone number, username, login password, customer address (member). These are the information we need when registering to use the service and contacting to confirm when customers register to use the service to ensure consumer rights. Compliance with the provisions of Decree 72/2013/ND-CP and related legal regulations on the protection of personal information. During the payment transaction at Sudo.vn, we only retain detailed information about the paid orders of members, and the information about the members' bank account numbers will not be retained. Members are responsible for the security and retention of all service usage activities under their registered name, password, and email. In addition, members are responsible for promptly notifying Sudo of any unauthorized, abusive, or security breaches, and retaining the username and password of a third party for appropriate resolution.

In case Sudo authorizes a third party to collect and store personal information of consumers:

• The contract between the two parties will clearly stipulate the responsibilities of each party in complying with the provisions of this Decree and related legal regulations on the protection of personal information;
• If the contract between the two parties does not clearly stipulate the responsibilities of each party, Sudo will be responsible in case the collection, storage, and use of personal information of consumers violate the provisions of Decree 72/2013/ND-CP and related legal regulations on the protection of personal information.

The collection of consumer information ensures the following requirements:

• Do not use customer personal information for other purposes.
• Do not transfer or exchange customer information with third parties
• Do not send spam emails or messages to customers, if sent, it must have the function of opting out of receiving emails or messages in the list.
• Do not disclose or provide customer information to third parties

Article 2: Scope of Information Usage

Sudo commits to use information within the scope of sales of goods, services, and enhancing customer experience on our website and products.

Article 3: Information Retention Period:

From the date of having an order until the customer completes the payment.

Persons who may access the personal information of customers: New Sales Department, Technical Department, Accounting Department (can only view the customers they are in charge of) have the right to access consumers' information, or authorized state agencies when required to provide information.

Article 4: Address of the unit collecting and managing information:

Company name: Sudo E-commerce Trading Company Limited
Address: Trung Area, Duc Noi Hamlet, Viet Hung Commune, Dong Anh District, Hanoi City.
Phone: 0989.022.022

Article 5: Method, tool for consumers to access and edit their personal information.

Each user is provided with 01 account on the customer support system support.sudo.vn. Accordingly, users can manage and edit their personal information right on the website.

• User's personal information will be clearly displayed to consumers before or at the time of collecting information.
• If the collection of information is done through a website owned by Sudo, the personal information protection policy will be publicly announced at an easily visible position on the website.

Article 6: Consumer consent when collecting personal information:

We are transparent and maximize the protection of all customer-provided information.

• The collection of information must have the consent of the subject of the information
• The consent to collect information may be expressed in writing, email, messages….
• Sudo has a mechanism for the data subject to choose to allow or not to allow the use of their personal information in the following cases by sending emails, messages… to allow or not to allow:
• Share, disclose, transfer information to a third party;
• Use personal information to send advertising, product introductions, and other commercial information.

In the following cases, Sudo does not need the consent of the data subject:

• Collect personal information that has been publicly disclosed on e-commerce websites
• Collect personal information for the purpose of signing or implementing contracts for the sale of goods or services
• Collect personal information to calculate prices, charges for using information, products, services on the network environment.

Article 7: Use of consumer personal information:

Sudo must use the correct personal information of consumers for the right purpose and scope as informed, except in the following cases:

• There is a separate agreement with the data subject regarding the purpose and scope of use
• To provide services, products according to the requirements of the data subject
• Perform obligations under the provisions of the Law

Article 8: Ensuring the safety and security of personal information:

Sudo is responsible for ensuring the security of the personal information collected and stored, preventing the following acts:

• Theft or unauthorized access to information
• Unauthorized use of information
• Unauthorized modification, destruction of information

Article 9: Checking, updating, and adjusting personal information:

• The data subject has the right to request Sudo to check, update, adjust, or cancel their personal information
• Sudo is obliged to perform the task of checking, updating, adjusting, or canceling personal information when requested or provide the data subject with tools to check, update, adjust, or cancel personal information.

Article 10: External links on this website

Our Website and Services may link to third-party websites and services outside of our control. We are not responsible for the security or privacy of any information collected by other websites or services.</p >

You must exercise caution and consider the privacy decisions applicable to third-party websites and services you use.

Article 11: Changes to the personal information privacy policy

We may change this provision infrequently, including adding, changing, removing all or part of the content, or temporarily suspending the website without notifying users. Changes, additions, removals of the content of this personal information privacy policy are updated and posted on this website.

The addition, change, removal of the content of this personal information privacy policy will take effect from the time it is posted on the website. In case we update the personal information privacy policy and you continue to use the Service after the update, it means that you agree with the new terms defined in the update.

You can check the "effective date" below to see the most recent update of the personal information privacy policy.

Article 12: Contact and information exchange

We will contact and exchange information via the email address you provide when registering for the service. In case of changes or discovery of illegal use of the email address, please notify us immediately for timely support measures.

Please contact us with any questions or comments about the Privacy Agreement or Sudo-owned websites via email: [email protected] and phone number: 0989022022.

Last update date: August 20, 2020